juan 365 apk Privacy Policy – How We Protect Your Data

1. Information We Collect

When you register and use juan 365 apk, we collect personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect payment-related information such as your preferred deposit and withdrawal method, transaction history, and account balance records. During identity verification, we may request a copy of a government-issued ID or other supporting documents as required by Philippine law. Technical data such as your device type, browser, IP address, and session activity is also collected automatically when you access the platform. All information collected is used solely for the purposes described in this policy and is never sold to third parties.

2. How We Use Your Information

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send promotional communications about offers available on the Promotion page or VIP programme updates. Transaction and activity data is used to detect and prevent fraud, money laundering, and other prohibited conduct. We may also use aggregated, anonymised data to improve platform performance and the overall experience for members in the Philippines.

3. Cookies and Tracking

juan 365 apk uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your return experience. We do not use cookies to serve third-party advertising or share your browsing behaviour with external marketing networks. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain platform features. By continuing to use the platform, you consent to our use of cookies as described here.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. We are required by Philippine law to disclose certain information to regulatory authorities, including the relevant gaming commission and anti-money laundering bodies, when legally obligated to do so. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable data protection standards.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and maintain incident response procedures to address any potential data breaches promptly. If a breach occurs that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised. You may request early deletion of certain data by contacting us at [email protected], subject to our legal obligations to retain specific records.

7. Your Rights as a Member

As a member based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes it was collected. You may also object to certain types of processing, such as direct marketing communications, and withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data privacy law. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

8. Children's Privacy

juan 365 apk is strictly intended for adults aged 21 and above in the Philippines. We do not knowingly collect personal data from individuals under the age of 21, and registration is not permitted for minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered on the platform are encouraged to contact us immediately at [email protected]. We take the protection of minors seriously and support responsible gaming measures across all aspects of the platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered members by email or through a prominent notice on the platform. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way juan 365 apk handles your personal data, please reach out to our support team at [email protected]. Our team is available 24 hours a day, seven days a week, and will do their best to address your query promptly. You may also find answers to common questions on the FAQ page. For formal data privacy complaints, you may contact the National Privacy Commission of the Philippines directly through their official channels.